Who we are?

The Metro North Regional Emergency Communications Department operates the city of Revere and the town of Winthrop's combined emergency communications and 911 Center (ECC) located at the Revere Police Department.  We transfer to other agencies for emergency medical service (EMS) and other resources. ECC staff also handles emergency calls dealing with in-progress emergencies and non-emergency calls annually regarding quality-of-life issues related to noise, traffic, lost property, and after-hours information for the communities we serve.  


The MNRECC is run by the Executive Director. The Executive Director is assisted by the Assistant Director. The Executive Director works with the Administrative Board to develop the operational standards of the MNRECC. The Administrative Board is made up of the Mayor of Revere or his/her designee, Town Administrator of Winthrop, Police and Fire Chiefs of the city of Revere and town of Winthrop, and a seventh member appointed by the city of Revere. Our staffing complement is a total of twenty-six (26) certified telecommunicators made up of five (5) lead dispatchers, nine (9) ECC Supervisors, two (2) Administrative Supervisors, and one (1) Training Supervisor.